for operations, shared-services and back-office teams
Right team. Right process.On time.
Build the form, required steps, team handoffs and deadlines once. machtask uses them to route every request and show each person what happens next.
- Request forms
- Required steps
- Team handoffs
- Deadlines
3–30 characters · no card · 3-month pilot
free 3-month pilot · no card · approved within a day
fig. 1 — a worked example: customer refund
- Customer
- Order number
- Reason
- Amount
- Validate purchase
- Check refund policy
- Manager approval — required over $500
- Process refund
- Record transaction
- email templates
- spreadsheets
- SOP_v7_FINAL(2).pdf
- experienced people
- "ask Priya"
fig. 3 — try the product here. raise a request, complete the steps, then edit the process.
your-company.machtask.app
Pick something to request — these are configured by you, not by us.
4A live demo — click anything. Nothing here is saved.
- 1
Workers see the steps while they work
The form, instructions and required checks appear on the request. Nobody needs to open a separate SOP.
- 2
The next team gets the work automatically
Completing one stage starts the next with its team, deadline and the request information already collected.
- 3
New work uses the latest process
Publish a change once. New requests use it; work already under way stays on the version it started with.
- 4
The audit trail is part of the request
Actions, handoffs, timestamps and the process version are recorded as the work is completed.
The requester
anyone in the business — unlimited, free
Fills in one form and can see the request’s progress without chasing another team.
The operator
the team running the work
Claims the request, completes the required steps and hands it to the next team.
The manager
owns the process
Publishes process changes and sees owners, deadlines and queues without asking for a status update.
The process owner updates the expense checks and publishes version 12.
PROCESS v12same history
The delivery team opens the next request and sees the version 12 checks.
GUIDED ✓The next team receives the request with its owner, deadline and earlier activity. New starters follow the same published steps as experienced workers.
Built for repeatable work that needs a clear owner, required steps and reliable handoffs — deliberately smaller than an enterprise service platform.
| Requirement | machtask | the enterprise suite* |
|---|---|---|
| Budget | Start with a free 3-month pilot | Usually an annual platform budget |
| Implementation | Build forms and workflows yourself | Often needs specialist implementation |
| Rollout | Start with one process | Usually a phased rollout |
| Training | Instructions appear in each request | Usually separate product training |
| Changing a process | Edit, review and publish | May need a configured change request |
* a broad comparison of typical rollout models, not a claim about every vendor.
- Finance, HR, procurement, claims and customer-onboarding teams
- Contact centres and shared services with frequent team handoffs
- Teams working from a shared inbox, spreadsheet or collection of SOPs
- Organisations that want to start with one repeatable process
- Sprint planning and software backlogs
- Enterprise-wide ITSM programmes
- A to-do list with extra steps
These teams are better served by a project or task-management tool.
Pay for the team running the work — not everyone who needs to participate. Anyone in your business can raise a request; requesters are always unlimited and free.
3-MONTH PILOT · $0$99/month
10 operators
Unlimited requesters
- Unlimited workflows
- Approvals & handoffs
- Full audit history
- Your own database
$299/month
30 operators
Unlimited requesters
- Everything in Team
- SSO / SAML
- SCIM directory sync
- Advanced permissions
- Priority support
Let's talk
Operator count to suit
Unlimited requesters
- Everything in Business
- Dedicated infrastructure
- Custom domain
- Data residency
- SLA
Requesters can raise and track requests without a paid seat. Operators are the people who claim and complete work. Every workspace begins with a free three-month pilot; no card is required. Choose a paid plan only if you continue afterward. Prices are in USD.
Put one messy process into machtask. Run it for three months. See if it works.
Refunds. Onboarding. Procurement requests. Site faults. Pick something your team currently runs through email, spreadsheets and SOPs, and run the real process in machtask instead.
Your own workspace. Real work. Three months free.
If it works, keep it. If it doesn't, export your data and walk away.
- 3 months free
- No card
- No lock-in
3–30 characters · no card · 3-month pilot
workspaces are approved by a human — usually within a day
Run one real process in machtask.
Start with the process your team currently runs through an inbox, spreadsheet or SOP. The three-month pilot is free.
3–30 characters · no card · 3-month pilot